Why are Abundant Health™ shipping costs so high?
Why does the website put me in a loop when I'm trying to select a shipping method or when I'm checking out?
Where or how do I get coupons?
Can I get bulk/wholesale pricing?
How do I apply an Abundant Health™ gift certificate to my account?
What is processing time, and how long will it take to get my order?
Is it safe to put essential oils in plastic bottles?
Why do my roller balls fall out or won't roll?
Is Abundant Health™ associated with Young Living®?
My spray top doesn't fit because the tube is too long. What should I do?
What is the difference between the capsules?
1. How do I know what is compliant on abundanthealth4u.com?
Look for these icons on abundanthealth4u.com to determine which products can be used for Marketing and Education. 
- Educate yourself and others. 
- Share your love of essential oils with everyone. Always use and refer people to the best educational resources available, so that they can learn more about essential oils (just as you would read and refer someone to a book or published research article on vitamin D to learn more about how vitamin D benefits the body). When you are selling a specific brand of essential oils to a group or individual, however, only marketing-approved language and materials should be used. Educational books and research articles should not be used during the selling process, as this has been construed by regulatory agencies as making health claims about a specific brand of essential oils. Look for the education and marketing icons on our website and in our store to help you identify which items are marketing tools with language approved for marketing essential oils and which are educational resources that can help you and those you know learn about essential oils. For more information on Marketing and Education, click here: www.abundanthealth4u.com/compliance.
2. Why are Abundant Health™ shipping costs so high?
We only charge what it costs us to ship your package to you. Shipping rates are determined by the USPS or UPS carrier and are determined by the total weight of all the products being shipped and the delivery destination. You can always include a note in the comments box at checkout asking us to find a lower cost shipping option, and we will adjust your invoice if we can find a way to reduce the shipping. You can also place your order over the phone at 1-888-718-3068, and we can help you find the least expensive way for us to ship your package. Also, please note that all taxes and duties are the customer’s responsibility.
3. Why does the website put me in a loop when I'm trying to select a shipping method or when I'm checking out?
If you are checking out, our website will ask you to sign in as an existing customer or to sign up as NEW customer. If you are an existing customer, sign in and proceed with your order. If you are a NEW customer, click the "new customer" button, and enter your information. Occasionally, the website will take you back to the screen asking you to sign in as a new or existing customer. If this is the case, you must select to log in as an existing customer using the information you've just entered. This should take you to the end of the ordering process.
4. Where or how do I get coupons?
You can sign up for our monthly emails online. We send an email at the beginning of each month that includes any items on sale and any promotions or coupons that are valid for the month. Go to our home page and click on the Monthly Specials link to sign up. We also offer promotions for those who follow us on Facebook®, Instagram™, Pinterest™, and Twitter™.
5. Can I get bulk/wholesale pricing?
We offer quantity pricing on many of our items to all of our customers. Select the item you are looking for and you will see quantity discounts prices listed below the product's retail price. All items that qualify for quantity discounts are set with predetermined price breaks. If you buy above one of the amounts listed, you will receive the item for the corresponding quantity price break. If an item does not qualify for quantity pricing, you will not see quantity discounts listed on that item.
6. How do I apply an Abundant Health™ gift certificate to my account?
On the checkout page, enter gift card code by clicking on "Use Gift Card to Check Out," and enter your gift card code in the space provided.
7. What is processing time, and how long will it take to get my order?
Orders can take 2–3 business days to process. The processing time does not include the time the order takes in shipping. Please check our Shipping Information link to see how long shipping takes from us to you once it is processed. Carriers do not include the shipping day in their calculated shipping time frame. UPS does not include Saturday and Sunday, and USPS does not include Sunday. Any holiday observed by the carrier is not included in the shipping time frame. Orders selected with an expedited shipping method like UPS 2-Day, 3-Day, or Next Day will ship the same day they are placed as long as they are placed before NOON, Mountain Time. If your order is placed after noon, it will ship the following business day if an expedited shipping method is selected. USPS does not guarantee their shipping time frame estimates but typically takes 2–3 business days from the day it is shipped to any zip code within the U.S. If you need an order for an event or class, please let us know! You can contact Customer Service or leave a note on your order, and we will ensure that your order ships in time or contact you if expedited options are necessary. To see our shipping terms and policies, please see the following link: https://www.abundanthealth4u.com/shipping.
8. Is it safe to put essential oils in plastic bottles?
Generally, it is not recommended to store undiluted essential oils in plastic containers, as some constituents in certain essential oils can break down specific types of plastic at high concentrations. This may compromise the oil and may cause leakage. Essential oils that are diluted with a carrier oil, or are a small part of a cream, lotion, or soap recipe, however, can be safely stored in a high-grade plastic bottle or container (such as the ones we carry) for several months. For more information about the types of plastics our bottles and containers are made from and whether or not they are safe to use with essential oils, please see the following link: https://www.abundanthealth4u.com/types-of-plastic.
9. Why do my roller balls fall out or won't roll?
Because the roller balls are manufactured in bulk, they can vary slightly in sizes. This margin is minimal but can result in the roller balls being a little too tight or a little too loose. If the roller balls are too tight, you can move them manually with your thumb. Once they have been moved and lubricated, you will see that they begin to move freely. If the roller balls are too loose, please contact Customer Service at 1-888-718-3068. We can issue you a replacement for any roller balls that are not working properly. Please contact Customer Service within 30 days of receipt and reference your original receipt number.
10. Is Abundant Health™ associated with Young Living®?
We are not affiliated with Young Living®. We are a third party company, and our commitment is providing you with the latest and most relevant information and tools to assist you in successfully using essential oils and sharing them with others.
11. My spray top doesn't fit because the tube is too long. What should I do?
The tubes of most of our spray tops are intended to fit several bottle sizes. If the tube is too long, you can trim it at angle to the desired length; or, if it is flexible, push it all the way into the bottle, and it will curl at the bottom.
12. What is the difference between the capsules?
The vegetable capsules have 2 sizes, 0 and 00. The size difference is pictured below. We also have 2 types, regular and Design Release. Design-Release capsules are specially designed to dissolve slower than normal vegetarian capsules so that they will reach the intestines before releasing the oils.
